How It Works

At the heart of Big White Wall is its community of members, who support, help each other and share what’s troubling them in a safe and anonymous environment. The site is available 24 hours a day, 7 days a week, 365 days a year – no need to wait until morning, the next business day or for a doctors’ appointment. You can find support simply by logging on.

To ensure safety and anonymity, the site is monitored by clinically trained ‘Wall Guides’, who are online 24/7. We know that finding help when you’re distressed can be hard, so our Wall Guides are also there to help you feel welcome and guide you on how to get the most from our services.

  • Community Support

    Connect with others who are experiencing similar issues and share what’s on your mind while gaining support and advice.

  • Anonymity

    Your anonymous username allows you to freely interact and communicate without fear of being judged.

  • Creative Outlets

    Design an artistic expression of your thoughts and feelings through our “Bricks”. Create from scratch or simply upload images and words.

  • Focused Courses

    Join our “Guided Support” courses with others to learn how to manage everything from depression and anxiety to weight-management and stopping smoking.

  • Safety

    Safety and security is a top priority for BWW and there are several features in place to safeguard members including: 24/7 moderation by clinically trained ‘Wall Guides’, privacy rules and security guidelines.

  • Self-Improvement Tools

    Learn tips and find ways of coping using our valuable resources. They give you lots of information about many conditions and topics to help you understand more about your feelings, set goals and track progress.

  • Assessments

    Take assessments to help you understand more about yourself and the best way to manage challenging situations.

  • Personalised Suggestions

    Based on your interests we offer you suggestions to help you feel better. Your customised ‘home page’ is your personal journey and keeps everything you do on BWW in one place.

How Our Members Feel Better

  • 67% report improved wellbeing from using BWW such as reduced isolation, improving coping skills and improved emotional health
  • For 48% of members, Big White Wall was their first step in accessing mental health support, outside of professional intervention
  • 1 in 2 membersshare an issue for the first time on BWW
The importance of Anonymous
is obvious in the thousands of ‘bricks’ created by BWW members
  • NHS High Impact Innovation: Digital First
  • Best EU eHealth Solution 2014
  • HSJ top 50 innovators 2013
    awarded to Jen Hyatt, BWW CEO
  • Nominet 100 2013
    Most inspiring social tech ventures in the world
  • Finalist – Innovation in Mental Health
  • HSJ Awards 2013
  • ‘Transformation Award’
  • eGovernment National Awards Finalist
  • Innovation in Mental Health Finalist
  • NHS Health and Social Care Awards