If a member wishes to make a complaint they can contact the BWW team at email@example.com.
A complaint is any instance of dissatisfaction raised by a BWW community member, user or person representing the interests of a member or a user. This will normally be expressed in writing by email to firstname.lastname@example.org
from the ‘contact us’ link on the website. Wall members and patients using Live Therapy will be able to retain their anonymity during the complaints process by using their Big White Wall user name and registered email address. Big White Wall will respond using only those details. Complaints should be made ideally no later than 12 months after the date on which the matter occurred, or no later than 12 months after the date on which the matter came to the notice of the complainant. Where a complaint falls outside of these timescales, the timescales may be waived if BWW feels that there are good reasons for not making the complaint sooner.