Member terms

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‘House rules’ means the House Rules applicable to Members and accessed via the Site.


‘Member’ means an individual that has registered as such on the Site and has had a Member Account set up on the Site and ‘membership’ shall be interpreted accordingly.


‘Member Content’ means any information that a Member enters or uploads to the Site, excluding Personal Information entered to register, but including information entered to activate an account, in the Account Settings and Your Profile sections of the Site, in bricks, Talkabouts and Guided Support sessions.


‘Member Name’ means the anonymous username You select to identify Yourself to other Members and which will be available to Wall Guides.


‘Personal Information’ means information about an identifiable individual, including You and others, e.g. Your real name, email address, postal code and date of birth.


‘Site’ means the website located at Big White Wall and pages therein under the control of BigWhiteWall (the “Site”).


‘Terms’ means the Terms of Use which incorporate our House Rules and Privacy policy detailed on the Site from time to time.


‘We’ or ‘Us’ means BigWhiteWall Limited, a company registered in England and Wales under company number 06227377, with a registered office at Evergreen House, Grafton Place, Kings Cross, London, NW1 2DX; and ‘Our’ shall be interpreted accordingly.


‘You’ means you, the user of the Site and ‘Your’ and ‘Yourself’ shall be interpreted accordingly.
‘Terms’ means the Terms of Use which incorporate our House Rules and Privacy policy detailed on the Site.


“The Wall” means the areas of the Site where You can post and interact with other users, including professionals.


“Wall Guides” means professionals assigned by Big White Wall to provide guidance to Members.
“Guided Support Groups” means groups of Members sharing their experiences and information under the guidance of a Wall Guide.


Application and acceptance


These Terms are important and apply where You choose to register as a Member. Please read these Terms carefully before registering on the Site as a Member. By clicking ‘accept’ to register, You will be deemed to have consented to these Terms. If You do not agree to these Terms, then YOU ARE NOT PERMITTED TO register as a Member.


We reserve the right, at our sole discretion, to change or update these Terms from time to time, subject to Your termination right as set out below. We may notify you by email of changes but it is Your responsibility to check these Terms regularly for any changes. We will post the last date of any change to these Terms at the top of this page. Your continued use of the Site after any such changes constitutes Your acceptance of the new Terms. If You do not agree to abide by these Terms or any future terms then You must discontinue using the Site.




You must be 16 years or over to register as a Member. If We discover or have any reason to suspect that You are not over 16 years of age, We reserve Our right to suspend or terminate Your membership to the Site immediately and without notice and to take any other actions in accordance with applicable law.


Your promises to us


You confirm that:

  • You are over 16 years of age. (We may ask for proof or carry out checks to verify your age.)
  • All information and details provided by You to Us (including on registration as a Member) are true, accurate and up to date in all respects and at all times. You may request us to update your information exercising Your rights as set out in Our Privacy policy.


You will comply with these Terms including, without limitation, the restrictions relating to acceptable use set out in the code of conduct section below and in our House Rules.


You agree to compensate Us from any claim or damages (including any legal fees in relation to such claim or damages) made by a third party in respect of any matter in relation to or arising from Your use and Membership or arising from any breach or suspected breach of these Terms by You or Your violation of any law or the rights of any third party.


This site is not intended for individuals in an emergency. If you are in a life-threatening situation, please immediately dial your country's emergency number available here, or go to your nearest Accident and Emergency department.

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