Our Work

We’ve spent over a decade building a safe online peer-to-peer community for members to take control, get support and feel better.

In Crisis?

What is the service?

The video highlights from all viewpoints how we support populations with their mental health and wellbeing – helping with feels of anxiety, depression, isolation and stress, to relationship problems and lifestyle challenges. The safety of our members and clinical rigor is at the core of what we do and we have a network of trained professionals providing 24/7 support around the world.

Support Network

Community

Clinically managed online forums where people help people. Design tool to enable the creative expression of difficult emotions.

Courses

Wide range of self-guided group and individual courses covering mental health and lifestyle topics.

Resources

Library of useful articles and resources, plus helpful tests and features to track progress.

Who we work with

We are commissioned by over 150 organisations in the UK, North America and New Zealand. While the benefits of our service are the same for all, there are particular sectors where we’re really making a difference…

Health

  • NHS England
  • Alberta Health Services
  • Ontario Telemedicine Network
  • Ontario Ministry of Health and Long-term care
  • Local Authorities
  • Hospitals
Higher Education
  • Universities
  • Colleges
Employers
  • Public
  • Private
  • Employee Assistance Programs (EAPs)
  • Wellness programs
Armed Forces
  • Access provided by the UK Ministry of Defence and NHS England to all serving personnel, veterans and family members.

Find out more

Talk to our team about how we can provide online mental health support to your population.

Evidence behind our service

We take an evidence-based approach to making BWW ever safer and more effective. A range of scientific research and randomized control trials (RCTs) have, and continue to be, undertaken and published.

External research

  • Independent Randomized control trial – Ontario Ministry of Health and Women’s College Hospital – Effectiveness of BWW trial, found statistically significant clinical benefit using 3 separate measures: PHQ-9, GAD-7 and RAS-r.
  • Independent review, NCSR, 2009 – identified 3 key benefits amongst BWW members; recognition that others were experiencing similar issues, anonymity overriding stigma, immediate, easy access to BWW around the clock
  • Support groups and befriending are recommended by NICE in the care of all people with depression (Clinical guideline, 2018).
  • Hardly reached individuals – Sokol & Fisher, 2016 concluded that peer support is a broad and robust strategy for reaching groups that health services find difficult to engage.
  • Online support communities – Members value anonymity and non-judgemental interactions as unique characteristics of internet-mediated support (Hwang et al, 2010).

BWW research

  • 92% of members self-refer to BWW demonstrating the value of immediate and anonymous access
  • BWW members represent the ethnic profile of England and Wales, attracting true diversity within the community
  • 60% of members sought support as they were feeling scared or anxious
  • Members share their feelings on BWW predominantly due to the nature of anonymous conversations
  • 55% of members who self-identified as isolated at registration, felt less isolated after joining the community
  • Members who shared their feelings experienced greater improvements in PHQ & GAD7 scores compared to those who didn’t share their feelings
  • Over 64% of members access the BWW out of normal working hours, between 6pm and 6am at night, and weekends.
Full report coming soon

Some of our partners

I first joined the BWW in 2018 and have found this platform very helpful with the anonymity and the Wall Guides. It was and is exciting to spread word of BWW

Telemedicine Coordinator, Sault Area Hospital

BWW has filled a gap for young people transitioning from CAMHS to AMS as it is not age specific as it can transcend the age boundaries.

Chorley and South Ribble & Greater Preston CCG

Implementing BWW on an unlimited population model meant we could offer instant, out-of-hours support for all of our students and staff.

Sheffield Hallam University

Working with and accredited by

Talk to us

Get in touch with our team to find out how we can provide online wellbeing support to your population.

Contact us

This site is not intended for individuals in an emergency. If you are in a life-threatening situation, please immediately dial your country's emergency number available here, or go to your nearest Accident and Emergency department.

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