We take Your privacy rights very seriously and seek to ensure the highest standards of compliance with Canadian privacy legislation and requirements.
If You have any questions, concerns or suggestions about Our privacy practices, please get in touch with Our Privacy Officer using Our contact form. Your query will be directed to our customer support team which may be based outside of Canada. Please remember to protect Your privacy if You contact Us, e.g., do not include information about Your health or Your Member Name or other information from any Member Content that you provide anonymously. Regular email is never a secure method of communication.
Our main aim in providing the Site is to provide a safe place for You to share Your thoughts, feelings and discussions with others in a confidential environment, where Your anonymity is respected. To protect Your and other Members’ anonymity, read and apply Our House Rules.
Please be aware there is a risk that Members could identify You from information You post on the Site. To protect Yourself:
The Site has privacy settings that You may use to protect Your identity. For example:
If you do not use Our privacy settings, other Members will see the Member Content You post with Your Member Name beside it.
We collect and use Your postal code, date of birth and email address (which is Personal Information) to:
From time to time, We may collect additional Personal Information from You when You provide it. For example, We may present a research survey to You within the Site and collect Personal Information from You if You agree to participate. We will always inform You about why We wish to collect Your Personal Information and ask You for Your consent before collecting it. We limit Our collection of Personal Information to what is necessary for the purposes for which We wish to collect, use or disclose it. For example, We keep the information that You provide to activate Your Account (e.g., Your ethnicity and gender) separate from Your postal code, email address and date of birth.
We may use Your Personal Information to create reports and data that contain information that cannot be used to identify You. We use such reports and data, and may disclose them to external parties, such as funding sources, for: statistical, analytical and reporting purposes; research; and for evaluating and enhancing the Site. For example, We may produce reports that identify how many Members live in different parts of Ontario by using Your postal code along with that of other Members.
Ordinarily, Your Member Content, including the information that You enter to activate Your account (e.g., gender and ethnicity) will not constitute Personal Information. Please be aware that Member Content will constitute Personal Information if it can be used to identify you; We may delete Member Content if We believe that it is Personal Information.#
We use and disclose Member Content to:
Other Members have no access to the Member Content You provide when You activate Your account, or enter into Your Account Settings or Profile. Other Members may view Your Member Name and the Member Content You provide in bricks, Talkabouts and Courses, subject to Your privacy settings. Our wall guides may view the Member Content You provide in any brick, Talkabout and Course session, along with Your Member Name. Our Wall Guides do not have access to Your Personal Information, including Your email address.
Our webservers automatically collect information about Your visit to the Site including, but not limited to, traffic data, location data, weblogs and other communication data. Although We do not ordinarily set out to identify You from Your Internet Protocol (IP) address, We treat IP addresses as Personal Information. We may use data that Our webservers automatically collect about Your use of the Site, including IP addresses, to: investigate any suspected breaches of, and enforce Our House Rules and Member Terms, e.g., to help Us determine if a Member has registered more than once; to process and deal with any complaints made by or about You; to investigate usage of the Site that may be inappropriate; and to obtain compensation from you or take other action including legal action as set out in the Member Terms.
We use information automatically captured by Our web servers that is not Personal Information to see how the Site is being used and customize it for Your benefit.
We may disclose Your Personal Information to third parties: if We are required to do so by law or to comply with any legal obligation; in order to enforce or apply Our Member Terms and other agreements; or to protect the rights, property, or safety of BigWhiteWall Limited, Our customers, or others. This includes exchanging information with other companies and organizations such as the police, regulatory bodies or legal advisers for the purposes of security, risk reduction and fraud protection. For example, We may disclose Your Personal Information to the police in connection with any alleged criminal offence.
We will retain Your Personal Information for three years after Your licence to use the Site expires. After that time, We delete or securely destroy it in accordance with Our document retention policies.
When Your Membership licence is still current, You may login to the Site at any time to view Your Personal Information. If Your licence has expired, You may reactivate it by accessing the Site or communicating with us through the contact form for assistance with Your access request. We will reactivate Your account for two weeks in order for You to access Your Personal Information. You may update Your email address at any time by logging in and accessing ‘Account Settings’.
Tip: You may click on Your My Profile section and see all the Member Content You have posted in one place. You may also see all Your bricks, TAs and Course content by visiting those sections of the Site.
We use appropriate administrative, physical and technical safeguards to protect Your Personal Information from loss or theft, unauthorized access, use or disclosure, or modification or destruction. For example, We train Our personnel to protect Your privacy and require them to comply with Our policies and procedures that protect Your Personal Information. We use computing systems in secure facilities to store Your Personal Information.
You also play an important role in protecting Your Personal Information and Member Content. For example:
Unfortunately, the transmission of information via the internet is not completely secure. Although We will do Our best to protect Your Personal Information, We cannot guarantee the security of Your Personal Information transmitted to the Site; any transmission is at Your own risk.
We store Your Personal Information in Canada, except for any Personal Information You submit using our contact form which may be stored outside of Canada. We store Your Member Content within the European Economic Area (‘EEA’) which has laws that differ than the laws of Canada with respect to information and more particularly, requirements to disclose or produce information. We may be required to disclose Member Content stored in the EEA under an order made under the laws of the EEA, including to governments and their agencies, courts and law enforcement. By submitting Your Member Content, You agree to its transfer, storing and processing in the EEA.
This site is not intended for individuals in an emergency. If you are in a life-threatening situation, please immediately dial your country's emergency number available here, or go to your nearest Accident and Emergency department.
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